Hi All, fairly recently i sold a kitchen item ( a blender) on ebay, it was posted on 2nd September and the tracking history shows it was delivered to the buyer on 4th September. The buyer is saying that she has not received it and has opened a case with ebay, i should add that i used the postage label provided by Ebay...has anyone had a similar experience and if so how was it resolved, i have a feeling the buyer is trying it on, where do i stand?...TIA.
If you used ebays postage label your covered. Give them a ring...they should sort it out there and then...
Does the tracking detail show a pic of the item being delivered to a person or to a doorstep? A big issue with the 'knock and run' policy recently adopted many couriers, is it's open to abuse by the buyer claiming to not received the item, or 'porch pirates' nicking the item from doorsteps, thus leaving the buyer, seller and platform provider to sort it out. IME ebay customer services are fairly helpful, although often bias toward the buyer.
Thanks...tracking details do not show a pic of it being dropped off, all it says is it was left in a secure porch at a precise time, also does anyone have a phone number i can use to contact Ebay customer services?, i cant seem to find a number on their site.
When I've had ebay issues I've found it best to follow the dispute process first. If a resolution cannot be found the case is automatically escalated to customer services to resolve. Have you responded to the buyer with the tracking and delivery info showing the image of the parcel delivery? Last time I had to actually talk to an agent, I had to start with the bot.
If you start a conversation with the automated help function but keep typing in ‘please call me’ regardless of what the bot replies with, eventually it will bring up the option for a customer services agent to call you directly on the telephone number you have registered with eBay. I’ve generally found the agents very helpful and balanced in their approach.
I think you will be OK as the shipping company has confirmed delivery, and eBay have a mandatory fee charged to all buyers which is a protection/ insurance.
Thanks for all the replies...the buyer was beginning to be a PITA, sending me messages saying it was my responsibility to reimburse her for non delivery, i reported her to Ebay and they sided with me and closed her case without a refund...Result!
This is often the case with low value items. It still begs the question, was the buyer being honest, or does she now has a free food blender.
