I just had an email survey from Ducati, which I have responded to. It was mainly asking about the usefulness of the more advanced features of the bike, such as riding modes, ABS setting, power setting, Bluetooth etc etc., and whether I found them easy/hard and useful/useless. I was rather disappointed it didn't ask me about the core features of the bike, like power & torque, fit & finish, reliability, warranty claims etc. I think they'd find that much more useful than refining the bling bits. So I added my thoughts to the text box at the end of the survey. My bike has actually been super reliable, never left me stranded in 8k miles, but has needed a sidestand, fuel level sensor and new throttle grip all under warranty and very efficiently sorted by Snells.
So often the way of it with customer surveys, and I mean generally not just Ducati UK. The questions asked are carefully tailored to avoid eliciting the answers they don't want to get. Embarrassing topics are edited out.
Yes - just added comments to mine about the useless heated grips - that only heat enough if the temps above 10'C and the miss sold warranty - of lack of warranty for the 2015 bikes.....
I filled mine out and got a call from Italy from a young girl, only interested in dealer performance and side stepped any discussion regarding all the issues . Another department etc etc
I feel it would be more beneficial to ducati as a manufacturer if they pay more attention to threads on this forum I.e. Feel free to chip in and answer some of the issues their customers are having.... Instead of so called questionnaires etc. There's enough content on this forum for them to put a lot of things right and delight their customers.... For a change!
Years ago we had a Triumph riders association forum. The triumph factory guy was on the forum. Mind you this forum was only for event planning. He was continually bombarded with questions, the same questions, and more questions. Had to give it up since he was a nice guy and tried to be respectful and answer everyone. Took too much time. Can you imagine how it would be with irate owners wanting satisfaction to their specific needs?
Have to agree with Pete1950's observation. I think the questions asked on these surveys are to improve their sales performance figures, rather than to improve the quality of their product.
I agree - hopefully based on feedback they will now either fix or drop the Bluetooth Hub idea. probably drop it to save cost on something that no one does or can use.
