Not Parcelforce; but got advice in relation to suing another courier, UPS. The story would be far too long for this house. Gist of advice/research was until the item is in your sweaty palms the contract is between the seller/manufacturer & courier company. Not you. Even though you’ve paid for it. THIS is only in relation to an item that was ordered & paid for but didn’t turn up. In my case, multiple times involving air freight, contracted personnel driver, U.K. customs (twice) and 2 journeys on separate occasions from a bonded warehouse to almost my home address but then inexplicably returned back to Germany. Then re delivered to a U.K. address 200 miles from my home address. This is the heavily edited short version of my 4 month nightmare.
Cheers. Yes, I am digging in for an epic struggle. They have admitting to losing a £4000 item! I have a sneaking feeling they will try and body swerve any and all responsibility in which case I will have to take them to court.
What was your contract with them? Standard shipping? Paid for extra cover? Standard shipping gets you £150 comp. Extra cover only gets you £2500 comp. They operate under a legally binding contract which you agree to when to make the shipping arrangement. Can you prove negligence? This would strengthen things and potentially increase compensation. Here’s the kicker, as the sender you are still obligated to your buyer and would have to refund them and pursue Parcel Force. Plus if the item was ‘second hand’ Parcel Force deducts for depreciation and second hand value. Have you got a claim in already? Have you escalated it to the Postal Review Panel? Next would be small claims court.
