It is so unprofessional when they do that isn't it pappadruid! Had a similar experience when I went to Ducati Aylesbury. Went in had a look around and they completely ignored me. Just thought, ok I won't be buying my 899 from you then.
The impression I get is that they are doing so well they think they don't need to really bother with customers. I would have liked them to fit my brake pads, but this was apparently impossible (can't think it would have taken them more than 15 mins in a workshop). They didn't seem sorry that they couldn't, or apologise or anything. It was more like they'd have been doing me a favour if they'd been able to give me a date in the next fortnight. I was back out of the country 2 days later. They couldn't fit the battery for me either. Simple jobs, but try doing them at your folks' when your 87 year old father has alzeimer's and can't remember where any of his tools are.
Based on peoples experiences that I'm reading along with my own, I'd be interested in seeing the measurements that were used by Ducati UK to award them the UK's leading Ducati dealer in 2011 & 2012.
I have been over there half a dozen times in the last 12 months,not once have i been acknowledged in the bike shop,there clothing shop is pretty dam good with normal staff
Ducati Aylesbury / On yer bike is ok IMO. You just take the good from them, in other words if you want a half decent deal on a bike then I'd say its worth calling them, nothing wrong with that. Their business model is more akin to simply shifting units and that's fine as you have similar in my industry. Rarely do you get both an aggressive sales tactic and superb servicing. All bikes are just lumps of metal with a margin in them, if you sell them cheap you need to sell more and that's probably the area of focus. Servicing is likely secondary unless you're an existing customer with a bike in warranty. My point being that if you shift loads of units you need to support that client base first and foremost. If you actually engage any of the lads down there seriously about a bike they'll do a relatively decent job of putting an offer down on the table, I suspect good enough to explain why they've been the top selling ducati dealer. I'd happily go to them for a new bike purchase, wouldn't think twice about it.
Im sure to a certain extent it comes down to luck, there are loads of positive reports on MotoRapido, yet I went in a least twice and was completely blanked, the last time I left and went into Snells and was immediately asked if i wanted help and within 30 mins was on a test ride. I had to phone and book a test ride at MR, which is no bad thing but I hadn't got over the lack of interest shown to me on two previous visits. To be honest I have always found Snells to have the right approach as well as a high quality service, I felt the same at a recent visit to JHP. At Aylesbury, Riders and Moto Rapido I felt that I was just another tyre kicker. Surely DUK measure customer satisfaction as well as units sold, although I do not remember being asked to complete a customer satisfaction survey. Id always hoped that 3X had their Ducati dealership taken from them as their service was appalling. I have no idea whether they did or not. BMW are always asking for customer satisfaction, usually by phone.
I have never had an issue with them. Got my Multi serviced last month and had to wait a couple of weeks to be fitted in. What's the problem with that, if you know your bike needs servicing book it in early. Very happy with the deals and service. Get chatting with them, it all helps I recommend them. Some of the guys moved from On yer triumph so I have a bit of history now, 5 bikes from them in total so far. Can't think of any other dealer I would prefer to deal with.
I bought my 848 from them and cant fault them. Im not bothered by not be being able to be booked in for a service until mid june - I was hoping to get it done before going to the TT. Will now do it after, no dramas. What does grip me is that you phone up and the phone gets answered with a straight 'Hello' and I had to confirm with them that I had got through to Ducati Aylesbury. Incidentally, they quoted me 'about' £250 for a bog standard service. No belts, just filters and fluids (my mileage is 4300!). I would have expected them to be able to give me an accurate figure for a routine service. Also, £250 nicker sounds a bit steep, or is that the going rate? I agree with a previous poster - they do only seem bothered about shifting units.
In contrast to your experiences. I know what I am looking for when I go in to a bike shop and I don't need to be approached. I want time to browse without pressure and then if I need to talk to someone I will initiate that conversation. I'm not making excuses for their behaviour, I've only been there once and didn't stay long, but maybe they are used to their customers wanting to be left alone?
3 things good about them: 1) good clothing and accessories shop with good service 2) good showroom to buy a bike from 3) great bacon butties from the van outside on weekends
I just bought my 1098 Streetfighter from them, and can't fault them. I was dealt with the whole way by Steve 2 and he did everything for me, was very accommodating, and there was no hint of salesman talk/pushiness the whole way. Really not bothered if he wears a Kawasaki or One Direction T-Shirt to be honest
That's not great salesmanship or even polite. When people come into the Mac shop I always ask if they need some help or are are just happy looking. That way they are acknowledged and left alone if they so desire. Just ignoring people is very poor. I don't want to do business with people who couldn't care less if I showed up or not.
That's very much the way I prefer sales people to be. Too much hard sell and I tend to feel they just want the sale regardless or just ignored then I tend to feel they don't give 2 hoots. Either of those aren't particularly good and are much more likely to drive me out of the shop. That's one of the reasons my current dealer got the sale on the Pani, gave me all the details I needed and told me to go think it over.
