Agreed a test ride, with confirmation received by email. They told me that had my phone and email address so that they could let me know if it went before I got there. So I travelled 180 miles, only to be told on arrival "oh yes I forgot, my mate sold it, sorry about that." So I'm there with £20k in my pocket and they weren't even interested in trying to sell me something else, they just let me walk out the door. Clearly business is so good that the salesmen aren't expected to make an effort. My first experience of a Ducati dealership and it wasn't a good one.