Pros - Excellent customer service. Always willing to help. Very friendly service. Always get a proper mug of tea (not out of a machine). Reasonable labour rates.
I bought my new Monster 821 and got a great deal from a very friendly bunch of guys. At the first service I was able to chat to the Technician doing the work, who was very willing to answer any questions. I wouldn't use anyone else.
They are located in not an easy to commute place but they deserve the miles. These guys know what they are doing and they love it. I went there once to check them as I was looking to get a bike, so guess what? I left with a new bike. That much confidence I felt that I could not go wrong in terms of aftersales, support etc with these guys and that feeling only grows bigger each time I visit them.
Great team, friendly, helpful, not pushy. I chose to buy my Multi from these guys because unlike the other Ducati guys in the south, these guys really care about you being happy. It's like dealing with friends, tea is pretty good too!
After almost being ripped off by a local specialist, my local MOT centre recommended these guys, Labour is reasonable with no hidden extras, totally upfront and no BS. Lots of email communication from Pete on how my Desmo service was going, the guys were a pleasure to deal with. Won’t be going anywhere else in a hurry
I was going out of my way to use Pro Twins because I could rely on them for technical advice, sourcing parts and always-happy-to-help customer service.
Have been a customer of Pro Twins for about 25 years and never had a problem with the service work there. It's great that the same nucleus of people that started on Day are still there!
Pros - The team there really know their stuff, especially the older bikes like my 888. They have been a source of information and confidence whole I go about my restoration
Pete has been the primary contact there and helped me get some hard to find parts as well as taken on the engine rebuild. Excellent service and support from the team there and starting to be a regular Saturday visit.
Bought my Panigale last year from pro twins, Pete sent my loads of pictures and kept me updated all the way to delivery! Hope to pop down in person later this year!
So friendly and helpful, very knowledgable, great bikes, these guys made me feel so welcome, nothing is too much trouble, I wont go anywhere else now, ducati heaven!
Feel very comfortable taking my bike here. Like most I don't trust mainstream dealers. The team here I trust with their advice. Their knowledge is second to none and they are always wiling to help no matter how busy they are. And they do get busy.
