Pros - Very welcoming and helpful in person and on the phone. Carry really good stock of accessories and parts.
Highly recommended. I have three dealers closer to me, but WM Snell is first choice. They are all really customer focused and go above and beyond to deliver.
Just bought my third bike from Nick. The level of service and attention to detail that Nick, Tom and the team offer is outstanding. They always go the extra mile. I wouldn’t buy a Ducati from anywhere else.
Pros - Call you back when they say they will. Always come up with a resolution. Organised, clean, efficient and passionate ambassadors for Ducati
Would highly recommend. They really do look after their customers and the having worked in a different industry prior to taking over their relatives business has specifically helped in a vertical that has not always had the best of press. Well done guys.
really good quality of service, excellent knowledgable staff no fuss no feeling of being ripped off in fact the contrary and a real good value for money they go and do the extra bits that make your job feel the most important of the day Special shout out for Dave Phillips really great Ducati man know the parts off by heart and what works with what, a credit to Snells!
These guys are fantastic. Genuinely enthusiastic about the bikes they sell and keen to ensure that their customers enjoy them to the fullest. Bought my first Ducati from them and the whole experience has been excellent. Honest and straightforward in the sale then the aftersales service has been exemplary. A very happy customer.
Took my new to me Multi 1260s for a first service and to have some bits added, all completed in quick time and very competitively priced. Vety pleased.
Great shop, great staff. I bought my 1299S from them and they serviced my 1198 and my 916 and shall service all my ducks. Worth traveling 50miles for.
Happy to let me try lots of different bikes even though I told them that I was also trying other manufacturers. Worked with me on very short notice and turned my sale around very fast (the new bike was in stock luckily). Great discount on a new helmet and visor. Thanks to Sales, Workshop and Accessories departments. Definitely worth a visit!
Pros - At a recent DUK Tday My 1299 suffered a mechanical problem and I asked advice and to see if it was possible to get the bike in his van. Luckily for me Tom had space and dropped me at my front door!
Overall extending the company values to albeit a friend of the company, not a bike buying customer. This was nothing short of outstanding customer service and I am so very grateful for the help. Thank you.
I wanted to know about purchasing a used 916, and just wanted to know what to look out for on older machines. Salesman made it clear he was not interested in my time unless I was a potential customer. Went to Ducati in Winchester Moto Rapido they answered all my questions and were super helpful, even checked the private sale bike I was looking at on their system, which turned out to be a pike of crap. I ended up going back the next day and ordered a bike from them.
