On Yer Bike - Ducati Aylesbury
  1. J0n3s
    3/5,
    "Seems to be no urgency"
    Pros - Location and loads of off road parking space
    Cons - Long wait for warranty work
    Bought a bike from them, water pump went after a month, it took 6 weeks for the service department to fix it. Lost most of the summers riding time. Expected expedited repairs to get back out on the road asap, especially so soon after buying a the bike from them. Found the same at other Ducati dealers to be fair - they do seem to have laissez-faire attitude. My other bike/car dealers (BMW, Audi, Porsche) fall over backwards getting you out on the road asap.
  2. mrmulti
    5/5,
    "Really helpful and knowledgable"
    Pros - Knowledgable staff, accommodating for test rides, good customer experience
    Cons - none :)
    Great Ducati selection and knowledgable staff are able to help and don't over pressure sell! I was alowed to test new models and compare with some of the used bikes. The assistant was really informative about changes made and wheel sizes for my use, even advising against a premium model due to my two up riding style - they were genuine and happy to help
  3. shavensac
    2/5,
    "New Ducati"
    Pros - A nice smooth sale
    Good trade in price
    Competitively priced new bike 242 mile 1299
    Cons - Victims of their own success
    Hard to book bikes in for work during the summer
    Good sales care from Tony and Chris
    Left with a new bike plus a few trinkets everything taken care of so I could go enjoy the bike without hassle
    Always a good bunch of blokes in the service department too
  4. treborquinn
    4/5,
    "Always helpful"
    Pros - Always helpful even when I’ve not a clue what I’m talking about
    Cons - More free coffee & tea maybe a choc biscuit would be nice
    Well run with helpful staff that seem like they like working there. Happy to offer advice & do know that they are talking about. Good stock of everything ducati while not helpful to my bank balance great for the 848 lol. Well done.
  5. Jack Shit
    5/5,
    "Service & Service"
    Pros - 899 in for first service. Good customer service from Ian in the service department and the most competitive price for the service.
    Cons - Not much/nothing
    Good main dealer experience. I'm often disappointed by main dealers both car and bike, so this made for a pleasant change. When I phoned the service department they were very helpful and accomodating, extending a winter offer, even though it had expired as I had bought bike from them. Great experience on the day.
  6. liamk69
    5/5,
    "Brand New 899 Panigale"
    Pros - Good range of bikes.
    Straight forward and simple process to take a Demo out.
    Good stock in the shop.
    Knowledgeable staff.
    Very reasonable PX offered.
    Cons - Took a while for someone to help me in the showroom, only 2 staff in on the day I visited, but not a great issue as i still bought a bike!
    Day off work, so decided i would have a ride out and popped into Ducati Aylesbury, eventually spoke to Tony Head, great service from him, instantly arranged a test ride on the demo 899, I fell in love with it and a great PX offered on my 848, did the deal there and then on the last red stock 899 they had. Couldn't have been simpler.
    Just had my first service and Ian was a pleasure to deal with, pretty reasonable price as well which is always a bonus!
  7. Mr_Ninja
    5/5,
    "Good service"
    Pros - Fantastic food van onsite Sat/Sun
    Good range of bikes available
    Knowledgable staff with no B.S.
    Bikes and a well stocked gear shop all on one site
    30 mins from home (Milton Keynes) along some great roads
    Cons - Can be a bit busy in the showrooms at peak times
    Not far enough away to stop me going and buying things on a whim
    I went to test ride a Monster and walked away with a brand new 899, I was also given a decent trade in on my old bike too.

    Good all round communications from sales to servicing, a very positive experience for buying my first new bike.
  8. tony dale
    5/5,
    "great atmosphere"
    Pros - everything
    Cons - not closer
    had negative experience with ron Parkinson Colchester turned me off getting one so thank god for steve at onyerbike he did not have to try to hard to sell the new 899 to me but definatly made it a positive time so much so I travelled the 100 miles there for my first service .
      Rob likes this.
  9. Mobile Chicane
    5/5,
    "Second hand 2010 multistrada purchase late 2014"
    Pros - Good product knowledge, good trade in on a non Ducati motorbike
    Pleasant staff.
    Cons - Erm its not closer to my house
    Fantastic deal on a bike I wanted, warranty work up to date, advised when bike was ready.
    easy to deal with and I would use them again.
    Trade in value was better than I'd get for a quick private sale
      Rob likes this.
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