Ask The Boss! Ducati Uk Managing Director, Tim Maccabee

Can we expect to see the return of extended warranties? My factory warranty is up soon...

 

As other premium brands have introduced ranges of retro styled bikes after Ducati ceased production of the Sport Classic range, what plans does Ducati have regarding the future production of another range of retro styled bikes?

If there are plans for another retro range, would this involve the use of 4-valve liquid cooled engines or 2-valve air cooled engines?

 

Fastener quality, why do they not appear to use automotive standard that pass salt spray testing such as VW group cars have to?

 

I think he means put all your questions in the one post? Perhaps

 

Why still a single colour for the 1299.
Fairing and hugger bolts not made of cheese.

 

What is being done to improve quality control ?

Fuel gauge problems
LCD screens that scratch
Back brakes that work ?

This is not acceptable on a premium brand.

Please do not delete this post !

 

The LCD screen on the Multistrada looks fantastic but is prone to scratching, are there any plans to replace these screens with something more durable and more in keeping with a premium brand ?

 

Are there any plans to

a. Increase the existing warranty beyond 2 years

b. Have the option of extending that warranty.

 

I'd like to see dealers having courtesy bikes available when 'our' machines are been worked on. This is offered with bmw as a way of making sure customers can nip off & do tasks for either a few hours or few days (dependant upon milage & work needed).

 

Why has it taken five years and several goes to produce a fuel gauge sender which works reliably and accurately?

 

Why are workshop manuals for recent models so difficult for users to get hold of?

 

Variable valve timing would make it possible to replicate the timing of an 1198 superbike, or of a pre-DVT Multistrada. So why is there no such option provided?

 

Would it ? Are the profiles the same ? I thought DVT just altered the phase difference (overlap) between the camshafts in a broad way. Micromanaging the overlap to effectively vary the profile as well as timing within a single valve open or close cycle would be a very big ask and probably beyond the capabilities of the sensors / hardware ?

 

Any improvement on your APR on PCP plans for next year. BMW ran a promotion of 2.9%. Have you considered 0% interest over 3 years which you offered a few years back ........... PCP not for everyone, why do you keep pushing them ? lets have some options please, like 50% deposit, 24 months not 36 etc etc

 

I believe Ducati Sweden falls under the overall management of Ducati UK. Is this correct and if so, how do I push my warranty issues with a 2015 Panigale R towards the UK customer service team, as I am out of patience with the poor support that I am receiving here?

 

Why do new bikes only come in 2 or 3 colour choices when cars have around a dozen? Its only a few plastic panels.

 

At what point does the balance tip: style over substance?

 

This has the potential to be an interesting thread- if Tim is offering his input and time to take feedback from customers.

If only.