A week ago I walked into their showroom with the broken half of a fork rebound damper screw in my hand. This was two days after I had taken delivery of a new Diavel. Ducati dismissed it as not being a warranty claim saying I must have twisted the adjusting hand knob too hard (?????) but G.T. Motorcycles got straight on with ordering a complete fork damper cartridge anyhow and just one week later I'm back on the road with it fixed at no cost to me. That's what I call service. Many thanks to Simon, Steve, Mark and the rest of the G.T team. Ducati should hold their head in shame as the part had clearly been badly manufactured and severely weakened due to over drilling.
I was never really a fan of GT's - but I do think Mike Grainger was very badly treated in the whole "George White" fiasco... Has anyone on here got any recent experience of having a bike serviced there ? It's a lot closer to where I live than going all the way to Riders at Bridgewater...
have used GTs on and off for 15 years, and been mostly good, get a bit pissed off with parts dept when you are stood there and they just ignore you which happens and mostly what I hear from others, hence they buy online now, also went down when I was in the market for a hyper, they had identical 1100evo 2012 plate on show and would rather buy local but bought mine from ducati leeds saving myself £1500 and delivered free , why are bikes so much more expensive in south west, think we are being ripped off, same with cars. JD racing KTM lost my business long ago, never go there now, the guy behind the counter there can ignore people like no other ive met, and looks really disgruntled if you ask him for anything. sometimes I wonder about these businesses , in these day of buying online when you get a far better selection, and the local businesses who you try to support, seem not to be too bothered, best place in Plymouth J&S , always friendly, helpful and still remember my name from when I bought a new fireblade from them in 2006 and generally return there first before buying any gear on the Harley issue, a mate has one and hes always doing stuff with the local crowd, in honesty ridden 2 Harleys belonging to 2 mates, a sportster and heritage softail, really not my cup of tea
Yeah... That's pretty much my experience too - And I have no idea why the people who work in parts departments are ( it appears to me at least ) such smart-arses. I was after a few odds and ends for my KH100 project and went to GT's - the guy behind the parts counter told me in no uncertain terms that there is no such thing as a 1976 KH100 : strange really as there's one in my shed ! I said "it's definitely a 1976 KH100A1, I know, because that's what it says on the registration document" - he looked at me like I was mad and said "the first one was an A2". I said "what you mean is the first one that appears in your parts list is an A2..." and left. Like Kev said - when you can buy bits on-line why bother with the hassle? J&S on the other hand - very helpful bunch of guys : highly recommended. I have to admit the closest thing to a Harley I have ever ridden is a Buell Firebolt, lent as a courtesy bike from Riders of Bridgewater - masses of torque, and would probably have lost me my licence if I hadn't given it back, but not really my sort of thing...
