Over the winter I fitted a quickshifter to my non-S Supersport to help my left hand which is recovering from Tendon damage. I had been grumbling about having to take it a 200 mile round trip to the only dealer to get it activated in the dash. Then I had an unexpected call from Ducati Glasgow's service manager today. He told me they had a job marked for my bike. I said "Ah, that'll be the recall for the gear pedal, I won't be bringing it down until the weather picks up, probably late March or early April." Then he went on to tell me that they have a bike to pick up in Perth next week, that's 30 miles from me, and they could pick up my bike at the same time do the recall and bring it back after the work. Great! So I asked about getting the quickshift activated at the same time. No problem he said So that's 2 birds with one stone and great customer service. They had been getting a bad press for service problems and delays recently so it's good to see them make an effort and go out of their way to help a fairly distant customer.