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How Long Does The Post Normally Take From Conquest Carbon?

Discussion in 'Conquest Racing Ltd' started by Pras, Jun 20, 2017.

  1. I've ordered some ducabike clutch spring caps 10 days ago and they still haven't arrived.
     
  2. Drop them a message to request an update. They will get back to you swiftly.
     
  3. A few days, never long at all, drop him a message in case something has gone missing on route as he doe st go on the forum much I think :)
     
  4. just asked about general times. I ordered it through eBay as I haven't realised they are on here.
    The tracking Number with Deutsche Post just states handed over to UK Postal system on 16/06/2017
     
  5. Received the parcel today. Just took 10 days to arrive that's all
     
  6. Glad you got your caps.

    It's tough running a business & even tougher an online business in some respects.
    Online customers can be quick to complain ( I appreciate rightly so in some cases) , but perhaps contacting the company prior to posting may be the way forward.

    Things can & do go wrong.

    In most cases the trader will appreciate the chance to resolve your issues hence avoiding any unnecessary negative publicity & dude, it's the right thing to do.
     
    • Agree Agree x 2
  7. Patience and good manners always prevail :upyeah:
     
  8. I have had 3 international orders go astray this year. One to Poland that was sent to Canada, one to Ireland (a Ducati Specialist waiting for belts) also went to Canada. 2 weeks ago a TPS for Cyprus that went to Turkey.
    First two took 5 days to start moving again on the tracking after arriving in Canada, 3rd one has been it Istanbul for 2 weeks with no further movement and a pissed off bike shop owner blaming me.
    Royal Mail are often good - but sometimes atrocious. And now making a claim will take loads of hassle - the on-line form is so lengthy and asks for info that you don't always have - like the email of the customer! If you don't have the info you can't fill the form in. It also states 3 months turnaround for your complaint for international orders!
    How they can keep sending to the wrong country with bar code systems is beyond me.

    Rant over :)
     
  9. @Rosso Fuck me dead, where do you see me complaining?
    I merely enquired about general postage times.
     
    #9 Pras, Jun 21, 2017
    Last edited: Jun 21, 2017
  10. I didn't :)
     
  11. Not one post above implied that you complained dude. Just looks to me like a few members who are experienced in online sales and distribution merely commented on the challenges faced when relying on worldly distribution and postal services :cool:
     
  12. Sorry Exige it somehow didn't include rossos quote.
    Wasn't meant for you
     
  13. I may be wrong but I don't think they carry everything in stock. They order it in when required. My slippery clutch from them they had to order from Italy first.
     
  14. My steering damper also
     
  15. If on Ebay it should be in stock as there is a delivery by date displayed.
     
  16. Generous offer but I will pass.

    Then please accept my sincere apologies as I misinterpreted '..still haven't arrived' in your original post as slightly negative.

    Perhaps Steve @Conquest Carbon could comment whether he would have preferred this thread or a PM/email requesting an update.
     
  17. I'm sure that if he had realised they were on here then he would have sent Steve a PM :)
     
  18. Hi Guys,

    Firstly can I thank you Pras for your custom & I apologise your order was late, I'm unable to look into it further as I don't know who you are if you could PM me your order number then that'll be great.

    Thank you also to Rosso for tagging me in the thread so I can acknowledge whats going on ;)

    We do advise on eBay delivery times are estimated at 8 days (see image below) this screen shot was taken today 22/06/2017 as you can see delivery is estimated for 30/06/2017

    I'm sorry that yours took longer but once it leaves our warehouse it's in the hands of the "Gods" as Exige mentioned above!

    I'm pleased you got them and if you are looking for more parts we do offer members fantastic discount rates on many of our brands ;)

    Best regards & safe riding

    Screen Shot 2017-06-22 at 16.21.24.png
     
    • Like Like x 1
  19. This was never a complaint and there was no need for me to contact you here or on eBay - although some white knights on here suggested otherwise.

    It was clearly marked dispatched and a tracking number was provided to myself - the the parcel was out of your hands.

    The ducabike clutch caps actually have a 8 to 14 days estimate on eBay.

    Like stated before and ignored by some I was only asking how long it normally takes for your parts to arrive - real customer experiences - so I could judge whether or not it's worth putting the old parts back together or wait.

    Thank you for the same day dispatch and the gummy bears :yum
     
    • Like Like x 2
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