Riders Ducati Cardiff - Excellent experience

Discussion in 'Dealer & Workshop reviews' started by redsail, Jul 30, 2013.

  1. My faith in dealers has been restored thanks to Riders Ducati Cardiff. Took the 848 Corse for its 1st service yesterday and from the phone booking to final hading back of my key the staff at riders have been exemplary. It was a genuine pleasure as much as a surprise.

    When taking the bike around to the workshop the service chap took one look at my seat which was wrinkled and deformed by the hot weather and immediately told me it would be replaced under warranty, I didn't even have to mention it. I could see my bike through the window to the workshop 4 feet away from me and it looked very clean and tidy in there. I was offered a courtesy bike but didn't bring my license - I wondered if I might have been offered the Riders liveried panigale that was parked out front - I could have kicked myself.

    However the professionalism and genuine enthusiam of the staff made the experience far less stressful and worrysome than it could have been and the bike was returned feeling great. Gear lever felt stiffer and more positive, not sure what they did as I did mention the neutral light was difficult to engage. Got some good advice for the next stage of running it in, the green light to boot it some more basically. Being able to go over 6-7k revs will be like having a whole new bike.

    Overall very happy and very impressed with Riders especially as the final price I paid was a fair bit less than I was first quoted on the phone.:upyeah:
     
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  2. Great work Riders :upyeah:
     
  3. I have also nothing but praise for Riders of Bristol. Started buying from Bridgwater and since Bristol opened I have bought many bikes with the latest being my second Multistrada.
     
  4. Had my bikes first annual service carried out there three weeks ago, on a whilst you wait basis. Far better than kicking about all day miles from home like another Ducati dealer expected me to do.
    Only downside & probably a good thing on reflection, very few accessories in stock.
     
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