FYI - I had a problem with my rear shock (it turned out to be a nick in the wire). I initially had to pay this invoice as Ducati initially refused the (extended) warranty claim, the bill with fitting was £1,8758.64 incl VAT The shock itself cost £1,468.03 and the fitting was £97.50 (both these costs are without VAT added) This was P&H in Crawley. Maybe get them to double check their costs and warranty claim as £1,800 should cover all of it. I'm impressed if the part arrives in time... PS Ducati agreed to pay the invoice after I complained
This was a Ducati extended 'Ever Red' warranty? I've been lead to believe, pending collection of my new Multistrada early next month, that these are effectively an extension of the comprehensive factory warranty. Is this not the case and exceptions apply then I need to reconsider.
In my case the bike doesn't have extended warranty and the standard warranty expired 5 months ago. Ducati is supplying the shock (they call it 'good will', although a major component failure after 3,000 miles could have other descriptions) and I have to pay to have it fitted. On top of that I understand there was a major rear shock replacement recall on the 'Enduro' and a certain batch fitted to the 1200S but apparently mine was not one of them. Dealer told me this morning the replacement hasn't arrived so they are fitting one from a show room bike today. Ferry leaves tomorrow
Having bought the extended warranty on both my Multistradas I can say that they have paid for themselves each time. There was a DSS error on the dash, The dealer rang me to say they had found the fault which was damage to the wire to the shock. I later discovered this had been covered with insulating tape. When the dealer spoke to me they said the claim had been submitted and they had ordered a new shock (which I took to mean Ducati had approved the repair) I was about to go away on a European trip and the shock arrived 2 days before, the dealer called me to say Ducati said this was accidental damage and not a component failure so they initially rejected the claim on mine. If I wanted to go ahead with the repair I had to pay for it myself so I had little choice but to pay for the replacement. (I'm sure I didn't either cause the damage or try and cover it up.) The service manager was at the TT but luckily when he returned he pushed with Ducati and they approved the claim and refunded the cost. So in answer to your question Ducati will cover all parts, dealer service history and being a regular customer does help with these sort of situations and the extended warranty is well worth having. Full thread here if you wanted to read it: https://www.ducatiforum.co.uk/threads/dss-and-fuel-sender-fault.62122/
Impressed that your dealer is prepared to do this, might wouldn't even entertain the idea when I suggested it as a possibility... You should name them. Have a great trip
