1200 Enduro 2018 Multistrada Shutting Down - Ducati & Protwins Shocking Customer Services - Advice Please!

I have always found Pro Twins to be excellent. Having these sort of issues is frustrating and does diminish the joy of ownership.
As stated in an earlier thread if the dealer feels they have dealt with the issue you'll have to document everything prove the fault and get the result. Unfortunately this all takes time but if the bike is faulty, its faulty, then you have rights.
Good luck and bear in mind no matter what brand you buy there will always be a bike that becomes an issue. I hear far more horror stories on the GS front than I hear of Ducati. Good luck.

 

As most said ride the bike. Prove whether is fixed or not and then decide on the right action.
If fixed but not happy to keep then you can sell privately with a clear conscience. If not fixed, see a lawyer for advice.

Ducatis love to be used. Mine, 2013, done over 49k miles and just feels and sounds great. On my last desmo service I replaced 5 shims (first time), took almost a week to finish but is great now.

Problems...minor issues - Map sensor, sheared exhaust, broken wire, lost side stand plate bolt, heated grip, leaking clutch slave cylinder ... all fixed by me apart from the lazy fuel sensor... I can live with that until it goes down completely and then I will take I apart.

Ducatis are reliable !!

 

my old 999 behaves like a tart if I don't take it out often enough, quite bizarre.

 

o/p hasn't been back in 5 days so I presume he's out riding and happy

 

Or ProTwins have buried him out in the backyard.

 

I'm going to guess Marks google review on pro twins might be the most recent

https://www.google.com/search?q=pro...8#lrd=0x4875f9a02e4950e3:0xedebab53307801f9,1,,,

 

Always two sides to every story in life.

 

These guys would get straight on the case!

 

Mmmmm, a hell of a lot of bad reviews recently Sherlock ……………………

4.3
54 reviews
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Mark Mclaclan
1 review
4 days ago-
I would absolutely avoid this garage like the plague! I bought a brand new Ducati for over £22,000 last year and had nothing but problems with it from the beginning. Its been backwards and forwards to Protwins to be fixed and they have …MoreI would absolutely avoid this garage like the plague! I bought a brand new Ducati for over £22,000 last year and had nothing but problems with it from the beginning. Its been backwards and forwards to Protwins to be fixed and they have never kept me informed of what is going on, never offered me a courtesy bike, and whats more have denied that I have reported faults, and then told me over the phone they have fixed a fault and then denied it at a later date. Absolute shambles. Currently I have been forced to collect my bike as they were threatening me with storage charges, even though they haven't fixed it! It is unrideable, as it started to completely shut down mid ride on me which any rider will know is very dangerous! Now I am stuck with a bike I cannot ride, they have offered me a measely £11,000 to buy it back, which would mean I have lost over £10,000 in under a year of owning a bike, that has been off the road for a big chunk of the year anyway! Like I said, avoid like the plague, this has been a nightmare!!




Maxim Richmond
1 review
4 days ago-
The way these guys treat their customers is absolutely shocking and shouldn't be allowed. Spend your money somewhere else.


Richard Club
1 review
4 days ago-
If I could give them no stars I would.






Ryan Archer
4 reviews
4 days ago-
Shocking customer services, do yourself a favour and buy your bike soemwhere else.





carolyn archer
3 reviews
4 days ago-
Has to be the worst Ducati dealership in the whole of the UK. Never again.

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David Horrace
1 review
4 days ago-
awful customer services, lots of lies told, cant believe a word they say

 

Agree that's why I asked the O/p how he got on after he said they had fixed it and it was ready, he's not been back since that post.

Plus those you mention exi, all posted the same day as the op, some had not posted a google review for a year uptil then and one had never given a review before and two have the same surname

 

Not very good looking at the 6 negative reviews from 4 days ago...………..

 

It’s a targeted disinformation campaign. All the names are anagrams!

 

That’s what I was pointing out

 

David Horrace = Hardcover Aid
Carolyn Archer = Archly Corn Ear
and best of all:
Ryan Archer = Her Car Yarn

or famously:
Alan Parsons = Anal Porn Ass ( ok that wasn’t one)

 

Richard Whiteley (Countdown guy) wait for it..... = Dirty Wheelchair