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1200 DVT Dss And Fuel Sender Fault

Discussion in 'Multistrada' started by Twin4me, May 17, 2018.

  1. I certainly wouldn’t praise the dealer for helping with a known problem on those earlier bikes. Well known issue and doubt anyone would have been stuck with paying for it after it being such a well documented issue (and recall).
     
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  2. I was out of warranty on the cylinder heads, I agree I might have had a good case, but they helped.
    There have been other claims they have shepherded through for me as well...
     
  3. Mate, which ever way you slice it, your bike is under warranty and imo, you've been done, and yet strangely you sing their praises?? Could it be your nice approach is a little easy going and the dealer is taking advantage of that? I'd personally, be down there creating seven kinds of shit, before shelling out for something that's clearly a manufacturer's or dealers fault. Just my 2p...........
     
  4. £1800 could have bought you a Blackbird to go away on, then come back and sort the claim.

    I concur with others: P&H sound like a dealer to avoid.
     
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  5. Off topic but, P&H recently quoted me over 9k to change on a bike deal, the others were all circa 6.5k with the same options selected. :thinkingface:
     
  6. Quoted me £70 for a loose wheel tyre change once :joy:
     
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  7. What the fucking fuckety fecking fuck !!! :eek:
     
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  8. Big multi-franchise business. Selling bikes and parts will all they will be interested in.
     
  9. It was basically their hour rate. I asked them how much for a ride in ride out, then asked them how much for loose wheels. The cost didn’t change as they simply charge their hour rate as a minimum.
     
  10. I'm sorry but this is heading well off topic, if you want to start a thread slagging off a dealer please go ahead but let's drop it here.

    I can assure you i am very pissed off with this, it's not the money it's the principal but I'm blaming Ducati at this point.
    It's not the dealers fault that Ducati rejected it. I'm not 'singing their praises'.
    I strongly suspect that I will get offered something, and the dealer will push on my behalf, if not then yes I will take my business elsewhere.

    Shouting screaming and throwing your toys out of the pram is one way of dealing it, but after 28 years running my own business I've learnt that you catch more flies with sugar than vinegar.

    Sure I could have bought a Blackbird, I could have borrowed a bike from Paul but I'd rather go to the European Multistrada meeting on ....a Multistrada

    PS Fins a tiny MC shop in Redhill once tried to charge me £70 to mend a puncture and I even had to lend them my Abba stand
     
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  11. Trust me gents, my rescue bike offer made sure Chris got his bike back, whatever the cost :joy:
     
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  12. Fair points, but I'm not entirely sure how talking about the dealer involved with your bikes issues, is off topic ?? On various points in this thread you mention the dealer serviced it on April the 16th, the dealer found tape on the cut (which reeks of covering up to me), and even mention that the dealer needs to provide better answers. Yet now your surprised when on a forum of all places, folk talk about the dealer ??

    PS, you mention Fins at the end of your reply......A bit off topic there me thinks :D
     
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  13. :weary_face: Chris/Guys,
    Lots of genuinely interesting, provocative, insightful, enlightening and sometimes overly enthusiastic feedback offered, with respect to Chris', tale of shocker woe.

    One thing is for sure here, it will get resolved and let's hope, from a moral perspective that Chris gets properly recompensed for what is after all, fundamentally a bona-fide warranty claim, one that Ducati absolutely should warrant and cover.:punch:

    Another thing for sure, is that on the forthcoming EMM trip Chris will receive more 'support', 'encouragement' and 'low-cost' legal advice, from a right bunch, including myself I hasten to add, than he could possibly bear, much of which will be fuelled by multi (no pun intended here) bar visits, where the advice will probably turn to utter drivel.... A little bit like some of the stuff in this thread :eek:

    That said, I for one don't understand at all, why Chris didn't take up P-P's offer of the BMW 'item' to ride over Haute-Savoie, but then again!!:poop:

    When things go wrong with these Italian thoroughbreds, they 'go-wrong' often in quite a big way, which many of us, myself included, end up paying through the nose for, when often it doesn't add-up and simply we shouldn't have to deal with.

    However, 'warranted' often doesn't mean anything these days, so definitely 'buyer-beware' as almost all companies these days, resist responsibility initially, until as many have said here, we fight back.

    Glad and pleased for you, that the bike is now fixed and that you didn't need to take up P-P's 'offer'
    I look forward to catching-up and with hearing more about it on the EMM, but not every day please...…..:cool:
     
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  14. Well as I'd suspected might happen once the service manager got back from the TT and had a chat with Ducati they approved the Warranty claim and refunded me the total cost.
    Happy days, and rather proves my point about not screaming and shouting until you really need to :)
    He even said they would change the fuel sender when it arrives, even though it's working again now.
     
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  15. Good news :upyeah:
     
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  16. :upyeah: Excellent outcome all round.
    One minor negative though, what a shame we won't get the chance to see you turn up at the EMM, on P-P's BMW thingy :sob:
     
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  17. Trust me, the bike is more disappointed than Chris

    Glad the issue has been resolved to everyone's satisfaction
     
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  18. Got similar problem.

    First they suspected a torn wire, same as yours. Indeed the wiring seemed to have been stuck underneath the seat, but the wiring was still intact. They actually cut of the connector and wires to check them ...

    It turned out it was the electro-hydraulic unit itself causing a short circuit and as such a multitude of errors: among of them the fuel sensor error.

    First they consulted a suspension specialist (think it was Hyperpro) to see if they could do a repair. But the answer was no: this type couldn't be serviced.

    They (the dealer) is now consulting Ducati what to do and what they can offer me. I'm awaiting their offer. The bike is from 2016 and I'm passed the 2 years warranty period.

    Plan B: buy a complete second hand shock from e-bay (400-500 euro). Spend a day to swap it my self.

    If it comes down to that, meaning Ducati as well as the dealer are letting me down, that would ofcourse mean they have one customer less ...

    It's a pity ... it's not the first electronic issue I have with this bike ... Admittedly... it does have a sh*tload of electronics on board. Apart from that it's a really good quality bike (no mechanical issues and a finishing that holds while riding through 3 winters) and lots fun to ride.

    ... now I'm off to the newbie section to introduce myself ;-)
     
    #79 hjr1100s, Apr 16, 2019
    Last edited: Apr 16, 2019
  19. I hope they are willing to do a goodwill warranty repair. Have you always had the bike serviced with them? A good dealer will usually take up the challenge for you.

    Interesting they cut the connector off, I was told any changes to the wire (I was going to try and repair mine) would make it unusable.
     
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