Ducati Dealer Service Departments - A Year Lost

Discussion in 'Ducati General Discussion' started by freshage, Jul 17, 2025 at 10:54 AM.

  1. Changing brand is just a lottery. There are bad dealers and good dealers with every brand.
    Once you find a good one then stick with them, it makes bike ownership a pleasure rather than a chore.
     
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  2. @freshage, sorry you've had a bad journey with the Multi lately. I echo the above suggestions of finding an independent, with Ducati experience, that you can trust.
     
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  3. I reached out to this place and I was instantly set at ease. I'm dropping the bike off with them next week and will get a dyno done at the same time. Thank you!

    As for Ducati, I visited both Hippo and Amsterdam dealerships today. Hippo gave me a refund for the oil sump repair but still claimed they needed 5+ hours to do the cam cover seal repair caused by Amsterdam. Amsterdam were stubborn the quote is too high which is why they wouldn't give more than 250 eur towards the fix.

    I told them both to go stuff it and send me pdfs for my customer profiles (bikes bought and all service work recorded) as I've reached out to a mate who works up top at Audi who couldn't believe what I was telling him.

    Next steps - indy will give my bike some love, I'll never step another foot into ducati again and I'll be washing my hands of the brand outside of owning a ducati. 25 years with Ducati and it came to an end because of corner cutting and incompetence, who'da thunk. Additionally, my mate has scheduled a meeting for next month with his contact from Ducati HQ for us to go over the past 18 months. If I'm good at anything, it's the corporate world...
     
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  4. Biggelaar know their stuff. He's built some really nice performance stuff over the years.
     
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