1200 DVT Ever Red Extended Warranty

No I have not heard anything to my email either.

May be time to write a letter - bit more formal.

 

Not heard anything back either, been a week now, suppose they were expecting a response and chose to ignore it

 

Just received a reply from Ducati UK regarding my email about how upset I am over the new Ever Red extension warranty not being available to my 2015 bike as promised by my dealer:

Thank you for your correspondence.

Your enquiry has been forwarded to the Aftersales Manager for clarification on the Ever Red Warranty.

Yours sincerely
Bobbie
Aftersales department

 

I wait with eager anticipation

 

Amazing ! Just received an identical reply, along with the July Ducati News letter.

 

Can you send me the email address you had the reply from as i still have not heard anything.

I sent the original email to reception@ Ducati.com so just want to be sure it was correct email

Thanks

 

Sent it from the Ducati UK website, filled in their on line form in the Customer Service section

 

[email protected]

I sent it from the Ducati.com website.

 

Thanks

 

Got my extended confirmation through today.

Expensive but if history repeats itself, probably worth it.

 

Mine came through today also - now covered to Mar 2020

 

Rub it in, why don't you , there's loads of us would love to be able to do that with our 2015 bikes.

 

:Banghead:

 

I'd quite happily extend my 2015 bike given the chance. Seems like an opportunity missed by Ducati.
They should open the window to extend any bikes currently still under warranty with a cutoff date for applications, subject to usual service history restrictions, etc.

 

2015 was the release of the first batch of DVT's.
I don't think they missed an opportunity, more dodged a bullet..

( Yeah I know, I'm not funny)

 

Emailed customer care yesterday got a reply today but only asking for my chassis number. See how long the next reply takes

 

I know it's a DVT thread but I've an 899 so hopefully more reliable

 

I seen it on the screen with my dealer definitely references 2014 bikes but it's the 7 mth shite that is total nonsense and will annoy quite a lot of loyal customers...

 

I seen it on the screen with my dealer definitely references 2014 bikes but it's the 7 mth shite that is total nonsense and will annoy quite a lot of loyal customers...

 

Just received another email from Ducati UK:

Dear Mr SteveB123

Thank you for your recent correspondence regarding the Ducati EverRed Extended Warranty. We do value customer’s comments and feedback highly and with this in mind it has been duly noted and shared with the factory.

An update to UK legislation has necessitated in a change in product which Ducati have taken the time to develop and make sure is suitable for our customers. This development time and the following legal requirements, checks and sign-offs have resulted in a time period where certain bikes are not eligible for the new product. Regrettably this is the case with your motorcycle.

We recognise the inconvenience the legal exclusions will cause and have the opportunity to assist these customers as part of our Goodwill Policy. Certain criteria will need to be met and all dealers are fully aware of the procedure. In the first instance please contact your preferred dealer to discuss next steps.

Once again thank you for contacting Ducati UK.

Yours sincerely
Bobbie
Aftersales department

Looks like a trip my my preferred dealer is on for tomorrow.