Long story so bear with me. On 17th September I purchased a welder from this company on line, it cost £385 and should have been supplied with a foot pedal, the welder arrived after two days but without the foot pedal, so an e-mail was sent and I had no reply so i phoned and was told it was sent in a separate package and should be with me the next day, it didn't arrive so phoned again and was told another would be sent straight away, after another 4 phone calls and two weeks passed still no foot pedal. On the 8th October i used the welder for the first time and after 15 mins of use it packed up, so an e-mail was sent and onto the phone straight away i was told, no problem a replacement will be sent along with the missing foot pedal and the courier will also collect the faulty one,it should be with you in a couple of days, two days pass so I ring again to be told it was only collected that morning so should be a couple more days, three more days past and nothing. At this point I had had enough so I sent all the details off to my credit card company to claim of them under section 75 of the consumer credit act. I have just had a full refund but they may reclaim the money from me within 45 days if the trader contests there ruling. To sum up Chris at Local Tool Sales has lied continually and I can't understand how a company like this can continue trading. All the information regarding my experience with them has been passed on to Trading Standards. This company also trade on E-Bay as 160572Carol. My advice to anyone on here is DO NOT TRADE WITH THIS COMPANY. Steve PS The faulty welder still hasn't been picked up.