In this case it would be free would it not ? The dealer promised a spare with the deal so would have to supply one, no ?
If he can't fulfil his legal obligation of supplying the original free V5, or even in the time he's had to apply for a replacement, what chance is there of them supplying a newly cut and programmed key? It would also need to be written that there was two keys to be supplied or it's just your word against theirs.....and I don't see many sales receipts that say two keys to be supplied.
I've got it, but it's at work. Haha. I'll call in work this morning if u like , and do the hpi and get the number.
Any help you can give me would be much appreciated. However I will be leaving the office in about 20 mins to drive there.
Is it this one you've tried 0845-122 2996? Decide what you want from them and stick to your guns, be clear and firm with them about what you'll accept to resolve the issues.
Yeah I thought it would be...that was the number from Milton Keynes, but they are now based at silverstone. The new website doesn't give a number just an online form to fill in. Here is the address if you can look up the number from it.....but I think it's a secret. DUCATI UK LTD UNIT 7 TECHNOLOGY PARK, SILVERSTONE CIRCUIT SILVERSTONE TOWCESTER NORTHAMPTONSHIRE UNITED KINGDOM NN12 8TN
Ok. This is best number for Ducati 08456718500 I spoke with mike wiles. They bike is hpi clear. U owe me a pint. Lol
You're on Spoke with Head Office and they are going to apply pressure but I'm just setting off to see them in person
Do I get a pint too cause 01327 858 900 does the same but comes from your inclusive mobile minutes and not charged at the low call rate!
I found Chris booth a nice guy and very reasonable. Once he was involved it was sorted straight away.
Well I met with Chris and he was very concerned that having helped his old customer out that he'd managed to piss me off in the process. However he immediately got on with the situation of getting a new V5 from the DVLA, and getting a new spare key sorted for me on Saturday. Plus he will sort out the tax disc that flew off when I picked the bike up and he'll sort out future servicing and merchandise as and when. So far he gets a thumbs up! But I will reserve judgement till its all done and dusted.
