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Purchase From Non Franchise Dealer - Caveat Emptor

Discussion in 'Ducati General Discussion' started by Android853sp, Aug 22, 2017.

  1. Learnt today that Ducati are hardening their attitude to warranty claims for bikes bought from outside the UK authorised dealer network, particularly outfits who are buying bikes from dealers in mainland Europe for resale in the UK. For example, the "new" 1299 SL currently advertised on eBay by a retail organisation was I understand acquired from a dealer in Italy so should there be a warranty claim by a UK buyer, the bike will need to be returned to the supplying dealer in Italy by the seller for the work to be carried out. Warranty repair will not entertained by an authorised dealer in the UK. As the retailer is not an authorised Ducati dealer, the bike has already been technically "purchased" and the warranty clock started when it took delivery, so any UK buyer will be not get the full warranty period nor will they be the first owner in the Ducati records. Interestingly, the 1299 SL also requires a mandatory service at 6 months regardless of mileage, so if their bike remains unsold for another few months, its warranty will be invalid without that service carried out by an authorised workshop. This is not meant to affect the transfer of any outstanding warranty period in a private sale of a UK supplied bike by it's registered owner, if all the Ducati terms and conditions have been followed to the letter. Interesting times. Andy
     
  2. Right now pre Brexit that sounds s breach of trading rights. The warrant isn't retort to vendor: it's return to manufacturers representative dealer and warranty is EU wide. They may make you pay and claim tho iirc
     
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  3. Ducati are not denying you any rights, just insisting that you return it to the supplying dealer when it has been retailed second hand by a non franchised retailer. Sounds perfectly reasonable to me. Andy
     
  4. I always thought the work could be done by any dealer/garage as by trading standards law. Some companies have tried to say in the case of parts and warranty work, that they must use official parts and receipts for those must be submitted with the claim?

    You say you learnt today Andy, can I ask how and where you learnt?
     
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  5. Utter bollocks, total scaremongering and in complete breach of statutory consumer law and therefore highly doubtful. Any warranty claim simply needs to be presented to any member of the manufacturers network, worldwide. For example; I bought my then ten year old 998 in Germany from a Ducati concessionaire with 1yr warranty. Within this period one of the head gaskets failed and after a call between the supplying dealer; Ducati Oberscwaben, Ducati Italy and my local agent; Ducati Annecy, the bike was presented for repair and returned to me within a three day period. And this was a ten year old bike with a warranty provided by the selling dealer (albeit Ducati approved). It's the manufacturer who is responsible for the warranty on a new vehicle, hence it's known as a 'manufacturer's warranty' and the vehicle whilst within the warranty period only needs to be presented at any one of their appointed agents, worldwide.
     
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  6. Would they ask the same of a UK bike bought secondhand from a non franchise dealership ? Plenty of these about at less than 2 years old.
     
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  7. You had the rights enshrined in trading standards law because YOU bought the bike for your own pleasure which is not in dispute. It's the scum sucking profiteering middleman scenario that is the target which gets my whole hearted support. Andy
     
  8. Unless in warranty. In which case the warranty is still valid. Sure they will make it difficult if they can tho

    Tbf it's probably 7 years since I was close to this stuff on a D2D basis so probably changed :)
     
  9. Don't have an answer to that but I'm guessing a non franchised dealer cannot transfer a Ducati warranty so any implied warranty would be with the non franchised dealer who would go back to the supplying franchised dealer. There has been a post on here recently where a Ducati that was bought from a Honda dealer experienced a failure due to a franchised servicing failure but the Honda dealer paid to have resolved by Ducati. Andy
     
  10. Don't think that's quite the same andy. Negligence will trump warranty commitment regardless.

    What you are suggesting would also mean if I sold a year of multi to you, the warranty isn't transferable.

    It is, you contact Ducati Italy who hold all the budgets and they change the records :upyeah:
     
  11. If I buy a Ducati from any dealer and its less than 2 years old, I expect Ducati to uphold its warranty for any claim I make, so that sounds anything but reasonable to me.
     
  12. In my initial post, I said that I believed this would not be the case for individuals, I'm sure the warranty is transferrable. Nor do I believe it will affect you if you personally buy a bike from a main dealer in Europe and bring it to the UK. I should have chosen my words more carefully in the original post. It is my understanding that it is only if you buy from a non franchised third party business and I'll say it, like Car Specialists in Sheffield, who parallel import and sell at huge profit, that the warranty work will have to be carried out at the supplying dealership, wherever that may be. Imagine you are an authorised installer for a garage door or an air conditioning unit (it doesn't matter what in this hypothetical example) and you get a request to repair something under the manufacturer's warranty that you didn't sell, install or maintain and the manufacturer will only reimburse you a % of the actual cost. What's your answer going to be ? 2 words, starts and ends with 'f'. Why should it be any different for a franchised Ducati dealer because the set up is exactly the same. Andy
     
  13. So you are also saying you support that a bike bought from a UK independent that's less than 2 years old, Ducati authorized dealers should wipe their hands of it ?? Because that also sounds a little unfair also. What this post effectively says, is unless you use UK main dealer to buy your less than 2 year old Duke, you can feck right off !!??
     
  14. Wayne, I do not know if a Ducati warranty can be transferred by a non franchised dealership but I will ask the question to resolve this uncertainty. Andy
     
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  15. I think its a scare story Andy. A way in which Ducati can reduce people as middlemen or importing them selves.

    Middlemen, btw, are not in my fan book...they add no value other than a bunch of cost. At least if its imported from Japan or wider afield, they can offer value in obtaining, importing and paperwork :)
     
  16. This post isn't about bikes taken as a trade in, it's about what was used to be called parallel imports. Andy
     
  17. Ahh Soz then, its just your OP stated "bikes bought from outside the UK authorised dealer network" :bucktooth:
     
  18. Yes, I realise that was a mistake which I'll take the hit for. It took me a long time to write the original post in an effort to make it totally neutral and not point the finger at anyone in particular but I got the last bit wrong. Andy
     
  19. I suspect, as Andy says, they are attempting to stop bikes being imported at vastly inflated prices by specialists and then flogged at massive profit to the detriment of everyone else. That seems fair enough to me.
     
  20. Thought the current exchange rate would put paid to this (other than the speculators of the exotics and impossible to get hold of bikes) but to put a currently available model up for sale 1299R FE - for £2k more than you can get one from a dealer is dumfounding!
     
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